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Develop in-demand skills for today’s workforce.
Whether you choose a Certified Pathway or an Upskill Pathway, you’ll follow a structured learning journey designed to help you achieve your goals with confidence.
Your pathway starts here…
There are two pathway types to suit your goals and career development.
Exam ready.
Industry recognized.
Build skills.
Advance your career.
The Help Desk & Support Pathway builds skills in hardware, operating systems, networking, troubleshooting, and customer support using CompTIA Tech+, ITS Devices, and ITS Networking coursework. In about 6 months, students work through labs and ticketing scenarios that mirror real help-desk environments. The pathway prepares graduates for entry-level Help Desk Technician, Technical Support, and IT Support roles with industry-recognized credentials.
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Certified
UpskillÂ
Not sure which pathway is right for you?
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This course is available for:
$4,041.00
Email our enrollment team to discuss this course and we’ll help you with the next steps.
The Help Desk & Support Pathway prepares students and career changers to assist users, diagnose issues, and keep systems running. Learners practice hardware and OS fundamentals, networking basics, troubleshooting workflows, and professional communication so they can respond confidently to real tickets in entry-level IT roles.
Graduates pursue roles such as Help Desk Technician, Technical Support, IT Support Specialist, Desktop Support, or Junior Network Technician. The certifications earned through this pathway are valued by employers for entry-level IT support positions.
No. The pathway starts with fundamentals and builds into troubleshooting and user support.
The instructional plan is designed for about 6 months. Additional time should be planned for exam preparation and scheduling.
Coursework centers on CompTIA Tech+, ITS Devices, and ITS Networking, supported by labs and scenario-based practice.
Yes. You will complete scenario-based labs and simulated tickets that reflect real support tasks.
Voucher coverage includes CompTIA Tech+, ITS Devices, and ITS Networking. Exact voucher details are confirmed at enrollment.
Students and counselors can review additional learning journeys in our Information Technology Pathway section.
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