Download Catalog

Help Desk & Support Pathway Coursework

Help Desk & Support Pathways

Help Desk & Support Pathway

The Help Desk & Support Pathway prepares students to assist users, diagnose issues, and keep systems running. Learners practice hardware and OS fundamentals, networking basics, security hygiene, documentation, and professional communication so they can respond confidently to real tickets.

Program Benefits

  • Hardware, operating systems, and networking fundamentals
  • Troubleshooting workflows, scripting basics, and security hygiene
  • Ticketing, documentation, and professionalism for phone, email, and chat
  • QuickView/ProScan review to tailor the plan
  • Suggested ~9-week timeline with flexible pacing
  • Learner services support

Career Opportunities

Graduates pursue roles such as Help Desk Technician, IT Support Specialist, Desktop Support, or Junior Network Technician. The Certified learning path adds exam preparation and vouchers for recognized credentials valued by employers.

Frequently Asked Questions

Do I need prior IT experience?

No. The pathway starts with fundamentals and builds into troubleshooting and user support.

How long does the program take?

About 9 weeks for instruction; learners in the Certified learning path should plan additional time for exam prep and testing.

What courses and labs are included?

Hardware & OS Foundations, Networking Basics, Troubleshooting Scenarios, Security Hygiene, and Ticketing/Documentation practice.

Is this program hands-on?

Yes. You will complete scenario-based labs and simulated tickets that reflect real support tasks.

What’s the difference between the learning paths?

The Upskill learning path focuses on job-ready support skills. The Certified learning path adds exam-prep tools and certification vouchers for recognized IT support credentials.
Which certifications are included in the Certified learning path?
Voucher coverage typically includes entry-level IT support certifications. Exact voucher details are confirmed at enrollment.

Where can I explore more IT options?

Students and counselors can review additional learning journeys in our Information Technology Pathway section.
The Help Desk & Support Pathway builds skills in hardware, operating systems, networking, troubleshooting, and customer support. In ~9 weeks, students work through labs and ticketing scenarios that mirror real help-desk environments. Choose the learning path that fits your goals: Upskill learning path for job-ready skills or Certified learning path for credentials with exam preparation and vouchers.
https://www.youtube.com/watch?v=r0lzNGzn4oU
Call to Enroll Now

Choose a Learning Path

Share the Help Desk & Support Pathway

Download Course Catalog

Here's How You Get Started Today

It's Easy to Connect with Enrollment

Download Course Catalog

1

15-Minute Chat with Us

Book your free 15-minute career consult—one of our enrollment specialists who will walk you through our programs, answer your questions, and recommend the best learning path based on your goals.

1-800-865-0165

2

Pick a Pathway

Choose from focused tracks—IT Support, Cybersecurity, Business Admin, and more—designed around hands-on labs and real-world scenarios. We’ll guide you every step of the way so you stay on target.

Choose A Pathway

3

Begin Your Journey

You can choose a focused pathway, or you can choose your courses. Pick courses that suit you in your current role, or prepare you for a new role. Whichever you choose, we are here to support you.

Student Portal

Thank You for Trusting Us Along Your Journey

Everyone Chooses Their Own Path, Pick Yours

Powered by LearnKey

Thinking of choosing a Help Desk & Support Pathway? Or, you’re still not sure? Go ahead and pick an individual course until you get the hang of things here at LearnKey’s Learning Academy. You can still reach out to enrollment for help picking an individual course, too!

Course LIbrary