Cisco Certified Support Technician – IT Support

Description

The Cisco Certified Support Technician—IT Support course is a perfect launching point for someone looking to break into the IT field. This course covers many aspects of help desk support for end-users and gets one ready to take and pass the Cisco Certified Support Technician—IT Support exam. Specifically, this course covers: IT support job tasks and responsibilities, hardware issues, connectivity and resource access issues, operating system and application issues, common threats and preventions, and job tools. As help desk agents do a lot of troubleshooting, most of the course has a troubleshooting aspect to the topics covered.