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Learn Help Desk and Technical Support Skills
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Help Desk and Support: Build the Skills to Launch a Career in IT Support
Help Desk and Support is one of the best entry points into Information Technology.
Every modern business needs skilled professionals to help solve everyday tech problems, from setting up computers to troubleshooting software and network issues. Learning Help Desk and Support skills is an innovative and achievable first step in finding a stable, high-demand job in technology.
At Learning Academy, Powered by LearnKey, their Information Technology Specialist course pathway maps to Pearson’s ITS certification track.
Our flexible online training is designed for beginners and career changers. You’ll build job-ready skills, earn certifications, and get full access to career placement services to help you land your first job in IT support.
What Is Help Desk and Support?
Help Desk and Support assist people with computer, software, and network problems. This customer-facing role combines technical knowledge with strong communication skills.
As a help desk support professional, you’ll often be the first point of contact when something goes wrong. You’ll help users troubleshoot issues, reset passwords, install updates, and guide them through basic technical tasks.
These tech support positions are essential in industries such as healthcare, education, banking, government, and retail, basically anywhere technology is used.
Why Help Desk & Support Skills Matter
Building Help Desk & Support skills prepares you for various IT careers. As technology evolves, businesses need team members to support their systems, solve problems quickly, and help employees stay productive.
Do you know that the Bureau of Labor Statistics reports over 890,000 Help Desk and Support jobs in North America? Job outlook growth is 6% annually, and the average hourly wage is just under $30.00.
With the proper training, you’ll be able to:
This is an ideal career path if you like solving problems, helping others, and learning how technology works.
Who Should Take These Courses?
The Help Desk and Support program is an excellent fit for:
You don’t need prior experience or a college degree. Just a willingness to learn, follow instructions, and grow your confidence with each new skill.
Learn Online, On Your Schedule
At Learning Academy, our Help Desk and Support training is entirely online and self-paced. That means you can learn independently, from anywhere, while still receiving support from expert instructors and tech coaches.
Each course includes hands-on activities, real-world scenarios, and interactive lessons to make learning practical and relevant.
And once you complete your course? You’ll earn a certificate and gain access to our full suite of career placement services, including resume help, mock interviews, and job search guidance.
What You’ll Learn
The Help Desk and Support course will give you essential skills that prepare you for the job market. Topics include:
These lessons help you solve real problems and support real users, two things every help desk role requires.
Certifications and Career Support
Once you’ve completed your training, you’ll be prepared to earn valuable globally recognized industry certifications such as:
These certifications boost your resume and show employers you’re serious and capable.
Learning Academy’s team will also help you with:
A Launchpad to Bigger Opportunities
Starting with Help Desk and Support can lead to many future paths in Information Technology, including:
These careers start with the same basic foundation: understanding and supporting everyday technology.
Learn Life Skills That Support Career Growth
In addition to your technical training, Learning Academy includes professional development and life skills courses to help you succeed personally and professionally. You’ll learn:
These personal skills will help you stay focused, communicate clearly, and confidently handle challenges on the job.
Start Your IT Career in Help Desk Support
When you learn Help Desk and Support skills, you gain a career foundation that’s in demand and full of opportunity. Entry-level support jobs are a great way to enter the IT field, earn a steady income, and build experience that leads to even bigger roles.
At Learning Academy, we’re here to guide you every step of the way. With online access, real-world lessons, certification prep, life skills training, and job placement support, there’s no better time to begin.
Contact our U.S.-based enrollment team today: enrollments@learnkey.com or call 1-800-865-0165
Learning Academy’s courseware, powered by LearnKey, is produced so you can learn anytime, in small increments, at your own pace.
Try our free talent assessment to learn more about your natural talents.
When taking certification courses and achieving a score of 85% or better on the post-assessment, your next step will be to take practice tests to prepare you for the exam.
After taking practice tests and achieving a score of 85% or better, it will be time for you to sit for the exam, so you can get certified.
LearnKey offers career-ready training to prepare you for roles in IT support, cybersecurity, networking, software development, graphic design, and more. Each pathway is mapped to industry-recognized certifications such as: CompTIA A+ for help desk and support roles, Network+ for networking professionals, Security+ for entry-level cybersecurity, and Adobe Certified Associate for creative fields.
Another way to look at it is:
Our courses don’t just teach software – they prepare you for certifications that boost your salary, advance your career, and make you stand out to employers. Each course includes exam prep materials and is designed by industry experts who know what certification bodies are looking for.
Each course is carefully mapped to specific certification exams and includes exam preparation materials, practice tests, and often exam vouchers to ensure your success.
If you just purchase one course online, you can access it within minutes.
If you want to enroll in one of our pathways with multiple courses and get certified, call 800-865-0165 or email enrollments@learnkey.com for a no-obligation conversation with a U.S.-Based Enrollment Specialist.
Call 800-865-0165 or email enrollments@learnkey.com for a no-obligation conversation. A dedicated U.S.-based Enrollment Specialist will respond within one business day with course options, pricing tiers, and any available discounts so that you can confidently plan your path forward.
Hardware: A modern PC or Mac with at least 8 GB RAM, dual-core CPU, and a broadband internet connection.
Software: Many courses use free trial versions of Microsoft Office, Adobe Creative Cloud (7-day trial), or CompTIA CertMaster labs accessed via browser. We provide detailed setup guides before each lab module.
Yes! All LearnKey courses are self-paced and open-enrollment—start immediately after purchase. You’ll have twelve (12) months of unlimited access.
Additionally, to enroll in one of our pathways with multiple courses, you must speak with an Enrollment Specialist at 800-865-0165 before enrolling.
Not currently. We continue to explore payment options, therefore, please check back periodically.
Learners taking one course get access to the course and online support. If you are taking one of our pathways with multiple courses, test-prep, and certification exams, you have access to:
Instructor access through Q&A: Post questions directly to our senior instructors and get personalized responses within 24 hours.
Student Services Representative: After enrolling through an enrollment specialist, you will be assigned a student services representative (SSR) to assist you on your journey with LearnKey.
Live Coaching Sessions: Optional weekly webinars where you can ask questions in real time.
Study Groups: Join peer study groups in our online community to collaborate on labs and quizzes.
Technical Help Desk: Our support team is available if you encounter platform issues, such as playback errors, le downloads, or SCORM compatibility.
Most of our entry-level IT courses (A+, Network+, Security+) assume no formal background—just basic comfort with computer use—creative courses (Adobe, video editing). Think you know your way around Windows or macOS, but we start each tool from the ground up.
If you’re entirely new, we recommend taking our free “IT Knowledge Survey” to gauge your current skillset and or speak with an enrollment specialist at 800-865-0165 or email enrollments@learnkey.com
Most LearnKey certification prep courses consist of 10 to 30 hours of on-demand video, broken into bite-size modules (3-5 minutes) you can watch when convenient.
For example:
CompTIA A+ prep: ~25 hours
Network+ prep: ~20 hours
Adobe Illustrator prep: ~12 hours
If you dedicate 1–2 hours daily, you can finish in 2–4 weeks. You’ll also have 24/7 access for six months to revisit any module until exam day.
Here is a link that can assist you with creating an account:
https://www.linkedin.com/help/linkedin/answer/a1338223/signing-up-to-join-linkedin
No, we do not.
Yes, our courses are mapped to globally recognized industry certifications, including but not limited to Microsoft, Azure, CISCO, CompTIA, Autodesk, Adobe, Intuit, EC Council, Certiport ITS, Allied Health, and more.
No. Payment is due before your course and course materials can be issued.
No. We recommend Windows 10 or 11, 16GB RAM, 512GB SSD
Twelve (12) Months, as most content, such as practice exams and labs, expires after a year.
No. You can test in a center, or there is an option via online proctoring.
Our tutoring/group study sessions are included in our pathway programs. This sets LearnKey apart from other learning institutions, as most outside help is at your cost, whereas ours is included.
The textbooks you order are included in the cost of your program. They are yours to keep; you can highlight them, take notes, or do whatever helps you retain the information.
You should review the test prep several times and score well (i.e., 90% or better) on the practice exams. Once you have done that and feel confident, you should schedule your exam.
Average number of LearnKey students who are passing our courses.
Number of LearnKey students placed in new jobs to date using LearnKey
Number of courses currently available to enrolled LearnKey students.
Number of students currently enrolled or active in the course library.