Customer Experience Specialist Skills
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Pathway Summary
Customer Experience Specialist Skills focus on making every customer feel valued and happy to do business with you. This means mastering great communication, empathy, and problem-solving to ensure people have a positive experience. In any business, how you treat customers can make or break success. In fact, studies show 86% of buyers are willing to pay more for a company that provides a great customer experience
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. When you have these skills, you help turn one-time shoppers into loyal customers and fans who recommend your business to others. These skills connect with every other part of a business. Handling customer experiences often involves looking at budgets and data (where Accounting and Finance Skills come in) – for example, using sales numbers or feedback to see what customers like most, or ensuring a loyalty program is worth the money. Great service also relies on efficient internal systems (Administrative Support Skills); if a store or office is well-organized behind the scenes, it’s easier to help customers quickly and effectively. And in a growing company, especially a small business, keeping customers happy is critical – entrepreneurs (using Entrepreneurship and Small Business Skills) know that loyal customers and good reviews can launch their business to the next level. In short, being good at customer experience means you’re helping the business grow by keeping people happy and coming back for more.
Customer Experience Specialist Skills
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Course Video Summaries
Certification Info
Quick overview of the certification pathway, what's included, what to expect, and more.
Enrollment is Easy
Call an enrollment specialist to discuss and begin your enrollment for this certification pathway.
Quick Answers?
Read our frequently asked questions and answers section to get simple questions answer fast.
Option A: Certifcation Pathway
As part of our Accounting & Finance Pathway, the Get Certified package ($1,592) delivers comprehensive online courseware in Excel, QuickBooks, and Certified Bookkeeping; exam-prep vouchers for each application; certification vouchers to sit for your Excel, QuickBooks, and Certified Bookkeeping exams; plus a focused Quickview/ProScan review session so you’ll have everything you need to master the material and pass your certifications with confidence.
Option B: Upskill Pathway
As part of our Accounting & Finance Pathway, the Get Upskilled package ($756) provides you with comprehensive online courseware in Excel, QuickBooks, and Certified Bookkeeping, plus a focused Quickview/ProScan review session—everything you need to sharpen your skills, reinforce best practices, and boost your confidence on the job.
Exam Prep
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Personality Test
LearnKey’s CompTIA Security+ course was thorough and self-paced, helping me pass the exam and earn a promotion. Highly recommended for career advancement.
Certification Vouchers
LearnKey’s CompTIA Security+ course was thorough and self-paced, helping me pass the exam and earn a promotion. Highly recommended for career advancement.
Self-Paced Courses
LearnKey’s CompTIA Security+ course was thorough and self-paced, helping me pass the exam and earn a promotion. Highly recommended for career advancement.
What’s the difference between the Get Upskilled and Get Certified options?
The Get Upskilled package focuses on building and reinforcing your accounting and finance skills through online courseware in Excel, QuickBooks, and Certified Bookkeeping, plus a Quickview/ProScan review session. The Get Certified package includes all of that—courseware and review—plus exam-prep vouchers and official certification vouchers so you can sit for and earn your industry credentials.
For those interested in exploring our courses, we recommend checking our website regularly for any ongoing promotions or reaching out to our customer support team for information on current opportunities to access free or discounted educational content.
Which courses and resources are included in each pathway?
Both pathways include comprehensive online modules in Excel, QuickBooks, and Certified Bookkeeping, along with a Quickview/ProScan review to solidify your knowledge. The Certification pathway also adds exam-prep vouchers and certification vouchers for those same three applications.
How long will I have access to the online courseware and review materials?
You’ll retain unlimited access to your online courseware and the Quickview/ProScan review session for 12 months from your purchase date, giving you plenty of time to learn at your own pace and revisit any topics as needed.
What support is available if I have questions or need extra help?
LearnKey offers dedicated student support via email and live chat throughout your learning journey. Whether you need technical assistance, guidance on a tricky concept, or exam-day tips, our support team is ready to help you succeed.
Can I build my own course library?
At LearnKey, we believe everyone deserves access to quality education—so while our classes aren’t completely free, we’ve designed flexible, budget-friendly options to help you learn on your terms. You can explore our full catalog of Excel, QuickBooks, Certified Bookkeeping, and more, and mix-and-match the courses that best fit your goals.
Plus, keep an eye on our site for occasional promotions, bundles, and complimentary resources—like webinars, how-to guides, and sample lessons—to preview our offerings at no cost. For the latest deals or to learn about any free or discounted content, just visit our promotions page or reach out to our support team—we’re always happy to help you build your personalized learning library.
For those interested in exploring our courses, we recommend checking our website regularly for any ongoing promotions or reaching out to our customer support team for information on current opportunities to access free or discounted educational content.
Do you offer Military Discounts?
At LearnKey, we’re proud to support our service members and their families. We offer exclusive military pricing on many of our courses—helping you advance your skills in Excel, QuickBooks, Certified Bookkeeping, and more at a reduced rate.
To take advantage of our military discount, simply verify your service status through our secure partner portal at checkout. You’ll then see the discounted price applied before you complete your purchase.
Be sure to bookmark our promotions page and subscribe to our newsletter, too—because we frequently roll out special offers and bundles that STACK with your military savings. If you have any questions or need assistance accessing your discount, our dedicated support team is just a click or a call away.
